Complaints and Disputes Resolution and Financial Hardship Guide

About us

We, Super Finance Markets Pty Ltd ABN 68 620 533 333 Australian Credit License 501989.

Complaints and Disputes Resolution Process

We are committed to providing a high level of service. However, there may be times where you may feel that this is not the case. We have a process to help resolve those disputes if you have a complaint. The effective handling of complaints and resolution of disputes is a key means of ensuring that the products and services offered by us are provided efficiently, honestly and fairly.

How to make a complaint and the complaint process

If you are unhappy with a product or service we provide, or the way we handle personal information about you we’d like to hear about it. You can do so by writing, calling or emailing us with your complaint.

We may ask you to provide us with details of your complaint including:

  • Your full name, address and contact phone
  • Your account number (if applicable).
  • A description of your
  • Any additional documentation or information that may support your complaint and help us to resolve
  • How you would like us to resolve your complaint.

We may ask for further information and request that you put the details of your complaint in writing to ensure your complaint is properly investigated.

Where your complaint is in relation to a broker we may ask you to contact them to resolve the matter in the first instance.

Our contact details are:

Phone: 02 8197 0059
Mail: Complaints and Disputes
Resolution Officer
Super Finance Markets Pty Ltd
Suite 2304, Level 23, International Tower One, 100 Barangaroo Ave, Barangaroo NSW 2000